DROP SYSTEM: A new design every week!
FAQ:
- My order is taking longer than expected, but I received an email saying it is "awaiting shipment" what does this mean? Every item is made to order, and we do production in house. When I print a label, it means I am about to produce your order! Depending on order volume, sometimes it takes me a bit longer to produce every order.
- I ordered from this new and improved website and need help with my order, who should I contact? Easy! Email us at contact@ghost-cowboy.com
SHIPPING:
Kindly expect orders to ship within 1-5 business days from placing your order.
You'll receive an email confirmation with your order and tracking information once your order has shipped. Days in Transit are estimates and not guarantees. Please allow 2-3 business days for tracking to update after the label is created for production time!
- We DO SHIP internationally, but Ghost Cowboy DOES NOT cover any extra shipping rates or customs fees.
- For the most accurate International rate please email us at contact@ghost-cowboy.com with your address and products you’d like to order
- Email us at contact@ghost-cowboy.com
if you have any questions about your order.
PACKAGE PROTECTION
While Ghost Cowboy IS NOT RESPONSIBLE for lost, stolen or delayed packages.
We do have a package protection solution partner!
We’ve partnered with Route—a package protection and tracking solution—to give our customers the best possible delivery experience. Route provides low-cost shipping protection to protect your package in the event that it gets lost, stolen, or damaged while in transit.
Route is also a mobile app that allows you to visually track all of your online orders in one place. No need to dig through your email for tracking numbers. Route’s dynamic maps and real-time shipping updates keep you in the loop throughout every part of your delivery. The Route app is available on Android and Apple app stores.
If you experienced an issue with your order, please file a claim with Route’s team here.
INFORMATION ON RETURNS & EXCHANGES
DUE TO EVERY ITEM BEING MADE TO ORDER all sales are FINAL, no exchanges or returns!
3 BUSINESS DAY POLICY CANNOT BE APPLIED DURING SALES!
***Ghost Cowboy IS NOT RESPONSIBLE for missing or stolen packages***